Frequently Asked Questions



  1. Select a travel destination, dates and search. Its that easy.
  2. Filter for your preference and and select the best flight for you.
  3. Add travel products for example insurances or flexible travel dates.
  4. Select your preferred payment method.
  5. You have now successfully made a booking.
  6. Follow the same flow to book hotels and cars with Travelstart.
  7. Please make sure that the names of the travellers are correct, as your computer may have stored the details from a previous booking. In order to delete the history, you need to clear your cache/cookies which can be done in your settings on the Internet Browser.

You will receive a booking confirmation after you have successfully made a booking.

Once your payment has been successfully completed you will receive an E-ticket from Travelstart.

Your E-ticket is the final confirmation of your Booking.

Sign into your account, click on the profile icon and select dashboard.

Select upcoming flights in the pane on the left of the page, choose the correct flight that you would like to resend a ticket for and click resend ticket.

On Flapp you can view your e-ticket with an option to also re-send your e-ticket to yourself.

If you do not have an account with us, you can register for one, using the same email address that you used to make the booking. Your booking will automatically appear in your account.

Should you still require assistance please Contact Us.

This could mean that your booking is in a pending status. For assistance with this kindly Contact Us. On Flapp select the option to cancel booking.

Non stop flight gets you to your destination with no stops along the way.

Direct flights, despite the name, will also take you to your destination, but may a stop elsewhere in between without you having to leave the airplane. Please note you may need a transit visa for these flights. A flight with a connection requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination.

Any connections offered by Travelstart, is guaranteed by the airline that you are being offered enough time to connect from one flight to another.

Distances between gates differ vastly from airport to airport. It is your responsibility to arrive at the gates on time.

What if you booked two or more separate tickets?

Then the airline will not guarantee that the connection times are sufficient, or that you will be taken care off in the case of the delay.

Yes, you can. Just book a multi city flight on our website or app. Ensure you have the right visas for all stop overs.

Absolutely, using our multi city feature on both web and App. Select all of your departure and returning cities and date, then search, filter and select the best flight for you.

If you need assistance, please Contact Us.

Unfortunately you cannot book an "around the world" ticket on our website or app. Please Contact Us to speak to an expert.

This is not possible on our website or app. Please contact our Groups Department to request a quote or speak to an expert.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

The price difference for children is always airline dependant. Generally one can expect to pay about 25% less off the base fare of an adult price.

Children under the age of 2 usually do not get their own seat. To make a request for a baby basket, Contact Us to process this request.

A service fee will apply to process this request.

Unfortunately we cannot help you redeem your air miles.

You can earn air miles when you book with us, be sure to add your frequent flyer number to your booking.

At this time, we are not able to process any Bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant Third Party.

You can also add your Frequent Flyer number directly on the website in the booking flow. For an existing booking or should you require assistance to add your frequent flyer number to your booking, please Contact Us.

If you require a tax invoice, please visit our contact us page and submit your VAT invoice request along with your Travelstart booking reference and we will forward the invoice to you.

If you made your booking through Flapp, please login to Flapp, pull up your booking, select "Request invoice".

The booking confirmation is automated and therefore you should receive this within 24 hours. If you do not receive an email it could be that your details were incorrectly recorded. Please Contact Us.

Travel extras that we offer will differ from flight to flight. Please click here to see a full list of our offerings.

To increase your baggage allowance, you can do this directly on the airline's website by using your check-in/airline reference displayed on your e-ticket.

Please Contact Us and we will assist you at no additional charge.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud.

Contact our expert Travelstart Live agents for guidance and assistance via email at [email protected].

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